Orders & Returns
Only Products purchased on the www.lolopg.com website can be returned to lolopg for refund or exchange.
In the event that you react to a product, you have the option of exchanging or refunding it.
Should a Product be damaged while it is being shipped to you by us, lolopg will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent Products and a reimbursement will be issued in the original form of payment.
Before returning, please fill the returns form, our stuff will feedback within 2 working days about the returns address and other details. All Products must be returned to lolopg in good condition and unopened. The customer is responsible for the shipping costs incurred when sending the roducts back to lolopg.
In all cases, original proof of purchase must be provided and Products must be returned within 7 days of receipt for lolopgto process any refund or exchange. Please email to us for in advance of your intention to return or exchange a Product, so that lolopg staff can assist you with a smooth transaction.
Please retain your postal receipt until you are certain your parcel has been safely received by lolopg. We may need to see this if we fail to receive your package.
We will do our best to process returns within 10 business days of receipt and a reimbursement will be issued through the credit card used for payment.